The owner of an&angel brand and operator of this website and of an&angel web store is ANGEL GLASS DESIGN LTD
ADDRESS: Antonijas street 24 – 36, Riga, LV-1010, Latvia
VAT NR.: LV40003709756
BANK: Swedbank AS
ACCOUNT NO.: LV79HABA0551021167002
Angel Glass Design ltd is the seller of the products offered by an&angel web store (referred to as “Products”).
These Sales terms and any additional terms and information that may be provided to you for ordering an&angel Products (collectively “Terms”) are applicable to all orders and sale transactions for Products offered at the an&angel web store under the an&angel brand, any other brand from Angel Glass Design ltd or its affiliates or any third party brand sold at an&angel web store.
Any notices, disclosures, agreements and other communications relating to your use of the an&angel web store will be provided to you electronically. By accepting these Terms you agree that such communications satisfy any legal requirement for communications to be in writing.
These Terms do not affect (and should not be read to affect) your statutory rights, which cannot be waived or limited by contract.
BY PLACING AN ORDER FOR PRODUCTS IN THE an&angel WEB STORE AND CHECKING THE TERMS ACCEPTANCE TICK BOX AT THE CHECKOUT PHASE YOU AGREE TO BE BOUND AND ACCEPT THESE TERMS.
These Terms constitute an agreement between you and Angel Glass Design ltd, including its affiliates and suppliers (collectively “we” or “us” as the context may require).
You can place an order and buy Products at the an&angel web store if you satisfy the conditions below:
• you are at least 18 years of age;
• you are the owner or authorized holder of a valid debit/credit card to pay for your purchases; and
• you agree to provide your real name and truthful and complete address, phone number, email address, payment details and other required information.
To place an order for the Product you want, just click on the shopping basket icon.
The presentation of the Products in the an&angel web store does not represent a binding offer by Angel Glass Design ltd, but a request to the customer to submit a binding offer. Therefore, you agree that placing an order is an offer to buy the Products listed in your order and that such order shall be governed by these Terms. In addition, you agree that all orders must be accepted by Angel Glass Design ltd before Products are shipped. We may choose not to accept orders, especially if they are not made in good faith or are otherwise abnormal.
Once you have placed your order you will receive an email from us with your order number and details of the items you have ordered and confirming that we have received your order. No contract will be entered into between Angel Glass Design ltd and you before we have sent you a shipment confirmation email which also confirms that your order has been accepted by Angel Glass Design ltd.
You may cancel your order at any time before you have received our shipment confirmation email by calling our Customer Service at +371 27 726 955. After receiving our shipment confirmation email, if you still want to return any Product you have purchased, please see section on Returns and refunds of these Terms and conditions.
As our Product range is being constantly developed, Angel Glass Design ltd does not guarantee the availability of any Product advertised on the an&angel web store. You will find indication in the Product page when a Product is temporarily unavailable or not available from an&angel web store (i.e. can only be purchased from our other retail channels). Angel Glass Design ltd reserves the right, without liability or earlier notice to change, discontinue or stop making available certain Product.
When purchasing Products at an&angel web store you shall register as a new an&angel member and create an&angel account (also referred to as “My account”) with a username and password and country of location. If you already are an Angel Glass member you can sign in using your existing username and password. You may also purchase Products at an&angel web store without registration.
To register you will need to provide us with certain personal and other information. We may verify the validity of the email address that you have provided. You agree to provide truthful and complete information when you register and keep it updated.
You may terminate your registration at any time by contacting our Customer Service by phone at +371 27 726 955 or by email at email@example.com. When contacting us please indicate your name and home address so that we can identify you correctly.
Except where indicated otherwise, the prices displayed for Products at the an&angel web store represent the full retail price listed on the Product itself in effect at the time of your order. Our prices do not include charges for delivery and handling which shall be calculated and appear separately before you place your order. These charges will also appear in the order confirmation and shipment confirmation emails that we will send to you. The prices shown at the an&angel web store are applicable only to online shopping at anangel.glass and Angel Glass Design ltd does not guarantee the same prices at other retailers. Angel Glass Design ltd reserves the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.
Angel Glass Design ltd retains full legal title of ownership to the ordered Products until it has received your payment in full.
The Products ordered from an&angel web store will be delivered by our service provider, Latvijas Pasts A/S, at the delivery address indicated in your order.
The estimated delivery time within Latvia is two (2) business days, to European Union countries – until ten (10) business days, outside European Union two to four (2-4) weeks under normal circumstances, depending on the season and availability of the Product.
We aim to deliver the Product you have ordered to you on time; however, there may be circumstances where we cannot ship your order on time to meet the target dates. In addition, Angel Glass Design ltd cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). However, if for any reason beyond our control we cannot deliver your order within thirty (30) days of your placing it, we will inform you as soon as possible and you will be entitled to a full refund.
We encourage you to examine the delivery package and received Products within a reasonable period of time after delivery and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, please contact our Customer Service by phone at +371 27 726 955 or by email at firstname.lastname@example.org.
As we can’t re-dispatch orders that have been returned to us as undeliverable or uncollected, we will in such cases consider that your order has been cancelled (even in the absence of your formal cancellation) and we will issue you a full refund, excluding the delivery costs.
For all Products ordered from an&angel web store you have a right of return and refund during a period of fourteen (14) days from delivery date (so called “withdrawal period”). In case you want to return a Product during such withdrawal period, please contact our Customer Service by email at email@example.com clearly indicating that you wish to withdraw from the contract. Please also indicate your name and the products you wish to return, as well as the order number and date. If you have any questions you can contact our Customer Service by phone at +371 27 726 955 (local phone rates apply). Note that all withdrawal requests must be sent to us in writing either by email at firstname.lastname@example.org and must contain the information listed above necessary for processing your request.
Once we have received your notice of cancellation, we will proceed with the refund of the price and delivery cost paid for the returned Products, which you shall receive within fourteen (14) days from your notice of cancellation. You must return the products to us at our cost without undue delay (see return and refund process below). Note that prior to sending us any Products, you will need a return code given to you by our Customer Service to be added in your package.
If the Product(s) delivered to you were damaged in transportation, otherwise defective or are not the items you ordered, please contact our Customer Service by phone at +371 27 726 955 or by email at email@example.com. When the Products have been damaged in transportation, are otherwise defective or are not the items you ordered, our Customer Service will arrange for the replacement or refund of such Product(s). In case of replacement the original items will be replaced by identical new ones which shall be shipped to the same delivery address as the original ones. Replacements are only possible if we have the items in stock, in other cases you will receive a refund. Note that original delivery costs will be refunded provided you return to us the whole shipment. In other cases refund will only be made if required by the respective applicable law.
We recommend that you carefully retain the order confirmation email received at the time of the order, as this document also serves as a certificate of the purchase date.
Other conditions or terms concerning the transaction that might be based on statutory rights or laws applicable in the country or state where you purchased the ordered items (including without limitation any implied condition as to quality, fitness for purpose, reasonable care and skill) are hereby excluded to the maximum extent permitted by law.
Our Customer Service will give you instructions for returns of Products purchased from the anangel.glass web store and will arrange for the return pick up from the address where the order was originally delivered. You are required to prepare the Products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Note that if returned Products are not returned in original shape and packaging or not packed carefully according to given instructions, we may refuse a replacement or withhold part of the refund.
Costs of the return dispatch will be paid by us unless otherwise stated in these Terms.
Angel Glass Design ltd will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. All refunds will be made by crediting the payment card originally used for the original purchase.
Please note that Angel Glass Design ltd will only process returns, replacements and refunds for Products purchased at the an&angel web store. If you purchased Angel Glass Design ltd products from some other distribution channel, please follow the applicable seller’s return policy.
When placing an order or creating an&angel account, you will need to provide personal data to us. The use of your personal data is limited to handling the order only.
Angel Glass Design ltd reserves the right, at its own discretion, to amend and modify these Terms, in whole or in part, at any time, with or without notice.
All amendments to these Terms shall take effect on the date indicated as “effective date” at the top of these Terms. Any use of the an&angel web store following changes to the Terms shall constitute acceptance of the said changes.
Angel Glass Design ltd shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to an&angel web store, remove elements from an&angel web store from use or restrict the use of certain functions and services of an&angel web store, in whole or in part.
All content and information offered at an&angel web store is offered “as is”. Angel Glass Design ltd aims at providing at an&angel web store accurate, comprehensive and up to date Product information. However, we recommend that you carefully read and follow the specific product information and instructions of use provided together with the Products.
To the extent permitted by the respective applicable law, Angel Glass Design ltd offers no guarantee as to the reliability of any advice, opinion, statement, or other information that appears on the an&angel web store or that may be shared through the an&angel web store. Angel Glass Design ltd shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in an&angel web store.
To the extent permitted by the respective applicable law, Angel Glass Design ltd offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility or suitability of the Products for your particular purpose, or guarantees concerning the functioning of an&angel web store or of its content.
Angel Glass Design ltd shall not be liable for the provision and accuracy of Product and sales information about the Products outside of an&angel web store, for example when the said information is provided by a reseller.
Angel Glass Design ltd shall not be liable for any direct, indirect, immediate or consequential damage or special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of an&angel web store or of the contents thereof, or from prevention of the said use, or from these Terms, regardless of whether the said damage is based on an agreement, infringement of rights or other grounds.
However, the limitations of liability made above shall not apply in case of:
• an intentional or grossly negligent breach of duties by the Fiska Angel Glass Design ltd or its legal representatives;
• damages caused by injuries to life, body, or health; and
• any potential liability according to the respective applicable product liability legislation.
If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.
These Terms shall be governed and construed in accordance with Latvian law.
Riga, Latvia shall be the place of jurisdiction for all disputes arising out of or in connection with these Terms. However, if you are not a commercially acting businessman but a consumer and your domicile is not in Latvia, the determination of the place of jurisdiction may be subject to the statutory provisions of the country or state in which you maintain your permanent residence. Mandatory provisions of the country or state where you maintain your permanent residence at the time of conclusion of the contract remain unaffected by the aforementioned choice of law and place of jurisdiction clauses.
Our Customer Service will assist you with any questions relating to your orders at an&angel web store. You can contact our Customer Service by:
• email firstname.lastname@example.org
• post Angel Glass Design ltd, Antonijas street 24 – 36, LV-1010, Riga, Latvia
• phone +371 27 726 955
Monday – Friday between 11 am and 5 pm Central European time, except public holidays in Latvia.